Frequently Asked Questions

Booking

How do I book a rental?

Booking is easy and secure. Simply click any of our "Book Now" buttons on our website and follow the prompts to complete your reservation. If you'd rather speak with someone directly, feel free to call us – we're happy to help you plan your adventure.

What are your UTV rental policies & requirements?
Renter Requirements

  • Must be 23 years or older to rent
  • Must have a valid Drivers License
  • Must provide a security hold for each machine rented
  • The security hold must be placed on a credit card in the same name as the rental contract.

Driver & Rider Requirements

  • Must be 23 years or older to operate UTV
  • All participants (drivers and riders) must sign a waiver
  • Riders under 18 must have a waiver signed by a parent or legal guardian
  • State lawn requires riders under 18 years-old to wear a helmet

What are your security hold & damage coverage options?

Standard Hold

  • $1,500 hold per machine required for RZR 4-seater, Ranger, General, and Overland models
  • $2,500 hold per machine required for RZR 2-seater models
  • The "hold" is not a charge, and is only in place while UTV is in renter's possession
  • Renter is responsible for all damages up to $2,500
  • Tire and belt damage are the renter’s responsibility

Optional Damage Waiver (Buy-Down)

  • $89.00 per rental.
  • Reduces renter’s hold to $1,000.00
  • Includes tire and belt coverage
  • Damage Waiver not available for RZR 2-seater models

EXCLUSIONS (Not Covered Under Any Option)

The following are NOT COVERED under either the standard hold or the damage waiver:

  • Rollovers
  • Submersion in water
  • Jumping
  • Donuts

Damages caused by but not limited to the EXCLUSIONS are the full responsibility of the renter.

What is your cancellation policy?

We understand that plans can change, and we aim to offer flexibility whenever possible. Our 48-hour cancellation policy allows guests to cancel or reschedule with ease.

Do you offer military or first responder discounts?

Yes! We proudly offer a 5% discount to U.S. military members and community first responders.

Eligible IDs include:

  • Active or retired military ID
  • VA benefits card
  • Veteran's ID card
  • DD-214
  • State ID or drivers license showing veteran/military status

Please use promo code FIRST5 when booking.

First responders include law enforcement, firefighters, and EMS. Professional identification is required at check-in.

Logistics

What time should I arrive for my rental?

Your confirmation email will include detailed arrival instructions. Please review it carefully.

We recommend arriving early to allow time for check-in, paperwork, safety orientation, and vehicle walkthrough before your scheduled start time.

How many people fit in one UTV?

Seating capacity varies by machine. Our fleet includes different configurations, so capacity depends on the specific unit booked.

Please do not exceed manufacturer passenger limits.

Are you open year-round?

Yes – Off-Road Hochatown operates year-round, weather permitting.

What happens if it rains?

We operate rain or shine! Many guests find the area even more beautiful after rain.

In cases of extreme weather that requires cancellation on our end, you'll be offered the option to reschedule or receive a refund. We recommend booking early in your stay to allow flexibility if weather becomes a factor.

Miscellaneous

Do I need to sign a waiver?

Yes. All riders must sign a particpant agreement and manufacturer waiver prior to riding.

Riders under 18 must have a waiver signed by a parent or legal guardian and must be accompanied by an adult.

Can I bring my pet or service animal?

While we love animals, UTVs are not designed with appropriate seating or restraints for pets. For safety reasons, animals are not permitted on rentals.

Is it safe?

Safety is our top priority. Our fleet includes modern machines (many enclosed), helmets are provided, and every rental includes a safety briefing and operational overview. Guests are required to follow all instructions and operating rules.